Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out a form
• Request a consultation or lead plan
• Book a call or appointment
• Chat with our website assistant
• Call, email, text, or otherwise contact us
• Purchase or subscribe to services
• Provide account access for service delivery

This information may include:

• Name
• Phone number
• Email address
• Business name
• Business address
• Website URL
• Service area
• Marketing goals
• Ad budget information
• CRM, website, tracking, or ad account details
• Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring website
• Traffic source
• UTM parameters
• General location data
• Interaction data with forms, pages, ads, or chat tools

This information helps us improve website performance, marketing, tracking, user experience, and service delivery.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Provide consultations, audits, or lead plans
• Deliver marketing, website, CRM, SEO, review, tracking, automation, and advertising services
• Manage client accounts and subscriptions
• Follow up via phone, SMS, email, or other communication channels with consent where required
• Build or manage websites, landing pages, ads, CRM systems, workflows, and reports
• Monitor website, campaign, and system performance
• Improve our website, services, automations, and customer experience
• Send service-related communications
• Maintain security and prevent misuse
• Comply with legal, regulatory, platform, and billing requirements

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. SMS Communication and Consent

By submitting your phone number and providing consent, you agree to receive SMS communications from Elevated Automation related to your inquiry, account, appointment, service, subscription, or business relationship with us.

These messages may include:

• Responses to inquiries
• Appointment confirmations and reminders
• Service-related updates
• Account or system notifications
• Follow-up messages
• Requested information about our services

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. You may request assistance by replying HELP or contacting us directly.

We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes.

4. Email Communications

We may send service-related emails, follow-up emails, appointment reminders, proposals, reports, account updates, and marketing communications where permitted.

You may unsubscribe from marketing emails using the unsubscribe link where provided. Service-related emails may still be sent when necessary to manage your account, subscription, or services.

5. AI Chatbots and Automated Communication

Our website and services may use AI-powered chatbots, AI voice systems, automated workflows, and other automated communication tools to:

• Respond to questions
• Capture lead information
• Route inquiries
• Follow up after form submissions, missed calls, or website interactions
• Send appointment reminders
• Send review requests
• Notify internal teams

By interacting with these systems, you acknowledge that some communications may be automated or AI-assisted.

6. Call Tracking, Recording, and Analytics

We may use call tracking, form tracking, website analytics, and marketing attribution tools to understand how visitors and leads interact with our website, ads, landing pages, phone numbers, and services.

Where call recording is enabled, calls may be recorded for quality, training, tracking, reporting, or service improvement purposes, subject to applicable laws and notice requirements.

Information collected may include call source, call duration, caller ID, recording links, form submissions, landing pages, traffic sources, and related lead information.

7. Third-Party Services

We use trusted third-party tools to operate our business and provide services. These may include:

• CRM and automation platforms
• Website and landing page builders
• AI and chatbot systems
• Call tracking and communication providers
• Email and SMS providers
• Payment processors
• Analytics and advertising platforms
• Google Ads, Google Business Profile, Google Analytics, and related tools
• Hosting, DNS, and domain providers
• Reporting and performance tools

These providers may receive information necessary to perform their services. We require third-party providers to protect data according to their own security and privacy obligations.

We are not responsible for the privacy practices of third-party websites, platforms, or services that we do not control.

8. Cookies and Tracking Technologies

We may use cookies, pixels, scripts, and similar technologies to:

• Analyze website traffic
• Improve user experience
• Understand marketing performance
• Track ad and landing page effectiveness
• Remember user preferences
• Support retargeting or remarketing where permitted

You can disable cookies through your browser settings, though some website features may not function properly.

9. How We Protect Your Information

We take reasonable measures to protect your information using secure systems, access controls, password-protected platforms, limited access practices, and industry-standard tools.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services
• Manage client relationships
• Maintain business records
• Meet legal, billing, tax, and operational requirements
• Improve system performance
• Resolve disputes
• Enforce agreements

You may request deletion of your personal information at any time, subject to legal, contractual, billing, backup, and operational obligations.

11. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of your data
• Opt out of certain communications
• Withdraw consent where applicable
• Request information about how your data is used

To exercise these rights, contact us using the information below.

12. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. Messaging and A2P Compliance

Our communication practices are designed to comply with applicable messaging regulations, including A2P 10DLC requirements, carrier rules, consent requirements, and opt-out standards.

We honor supported opt-out requests and do not sell, rent, or share SMS consent information with third parties for their marketing purposes.

14. Client Data

When providing services to clients, we may process customer, prospect, lead, call, form, CRM, review, or campaign data on behalf of the Client.

Clients are responsible for ensuring they have proper rights, permissions, and consent to provide this data to us and to use it in connection with marketing, follow-up, review requests, automation, advertising, and communication systems.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Elevated Automation
Email: jack@elevatedleadautomation.com
Website: https://elevatedleadautomation.com